FAQ - Frequently Asked Questions
Orders
What products do you offer?
At Ticroq, we have a selection of natural and delicious products for your four-legged companions! Treats, chews, and much more, everything is designed to pamper your pet and offer them moments of pleasure and well-being.
Are your products suitable for all dogs?
Yes, our products are suitable for all dog sizes! Whether your companion is a small puppy or a large dog, we have treats and chews to delight them. Additionally, we have considered all specific needs: digestive sensitivity, allergies, or other particular requirements. You can easily filter our products based on your dog's age, size, or specific needs to offer them exactly what they need!
How can I contact you?
For any questions or inquiries, we are here to help! Send us an email at hello@ticroq.com or use our contact form. We love chatting with you!
Do you offer promotions?
Oh yes we do! We have special offers from time to time. To make sure you don't miss out, check our "Special Offers" section on the website where you'll find all our exclusive promotions and discounts. And to be sure not to miss anything, subscribe to our newsletter to receive the latest news directly in your inbox!
Are your products safe for my pets?
Absolutely! We carefully select natural ingredients, free from preservatives and chemical additives, to ensure your pet's safety and health. Good products for happy pets!
However, as with any product, it's important to follow the usage recommendations:
- Never leave your pet unsupervised while they are chewing on a treat or toy.
- Make sure to adapt the size of the products to your pet's size and age.
- If your pet has a specific allergy or sensitivity, consult your veterinarian before introducing new products into their diet.
- If in doubt, do not hesitate to contact us for personalized advice.
Shipping, returns, and exchanges
Do you deliver everywhere?
Of course! We deliver to all French-speaking countries: France, Belgium, Switzerland, Luxembourg... no matter where you are, your pets will be spoiled!
What are the shipping costs?
Delivery fees depend on your address and the size of your order, but don't worry, everything is transparent! You'll know the exact amount at checkout.
How long does it take to receive my order?
We do everything we can to ensure your order arrives quickly! We generally ship within 2 to 3 business days, and you will receive an email with a tracking number to track your package like a pro.
Can I return a product if I change my mind?
Currently, we do not have a return or exchange policy. However, if you have an issue with a product, contact us and we will do our best to resolve it quickly!
Can I track my order?
Of course! As soon as your order is shipped, you will receive an email with your tracking number to follow your package's journey to your door.
